As computer repair professionals, it is our job to diagnose your problems correctly and provide you with a cost estimate you can trust. That’s why, once you have our estimate, we stand by it. No surprises. No “car mechanic” price hikes. No tricks.
Trust and character are as important to us as they are to you. And hey, we’ve been burned by others who don’t follow that approach, so we know the difference between words and actions. That’s why we offer our…
ABSOLUTE TRUST Guarantee —
You’ll never pay more than the price we quote for your repair. Ever!
Diagnostics
Our suite of professional diagnostic tests and equipment helps us analyze and evaluate your computer’s problems and performance. Not only do we learn whether something is wrong; we can also tell you what your computer is (or is not) capable of — so you won’t have any doubts about what to expect in a healthy computer. We’ll provide you with a full report of any issues we find for your review. The first time we diagnose your computer, we like to see it in person; but after that, we can diagnose and even repair some problems remotely (with your permission, of course).
» Full diagnostics, $120
Professional Computer Repair
When you have a number of technology problems, or need to establish a network, or seek maintenance beyond your personal technological comfort level, call on us for help. We have extensive expertise that can be put to use for you right away.
» By-the-hour computer repair for residential users, and small- and medium-sized businesses, $120 per hour; No on site fee in the West Seattle Area.
» Emergency service, $140 for the first hour, and $120 per hour thereafter. One-hour minimum charge.
Computer and Software Training
Need to learn the newest version of Microsoft Office for your job? Anxious to make a successful switch from PC to Mac? Want a quick lesson in sharing files between phone, office and home? Looking for someone to teach your parents the basics so you don’t have to?
» Personalized computer training sessions for one individual, $120 per hour.
Customized Counseling and Professional Consulting
Want expert advice about putting your small business into the cloud? Need a professional opinion about the best way to upgrade your PC or Mac system? Or maybe you’re looking for someone to help you choose and install a new home theater that meets your specific needs?
» Customized advice, consulting and solutions for individuals and small businesses, $120 per hour.
Ballpark Planning Numbers
How to make your own estimates. While we cannot give you a firm or guaranteed estimate for a theoretical problem, we know you need to plan. Here are some average price ranges for services we have performed in the past, that might be similar to your needs.
- Hard-drive crash: Recover data and store externally; remove old hard drive; install new hard drive; install and update your operating system and return your files and documents. About two to two-and-a-half hours using our professional computer repair rates, $200-$250, plus the cost of the new hard drive hardware.
- Small-business move: Install four computers and a server into a new location, update networking software, test, run new cables. About 4.25 hours on a weekend using non-business-hour professional computer repair rates, $480-$600, plus the cost of software and cables.
- New laptop purchase: About 10 to 20 minute free phone consult, then one hour for researching the correct laptop for now and future use, then present customer a choice of three laptops that would be great choices based on phone consult. Billed at out consulting rate of $49. (Laptop and software purchased at customer’s expense.)
Trying to establish a budget? Interested in additional, generic, non-binding figures to help you plan a future event? Drop a line to our owner, Dwight Gaut, who will be happy to assist you.
See our SPECIALS page for current promotional offers, and for on-going special rates for seniors and for military families.